Refund Policy

We have a 30-day return policy, which means you have 30 days after placing the order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@kinabeautynjewelry.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@kinabeautynjewelry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Additionally, 'Package Protection' charges are non-refundable once the parcel is shipped. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note, 'Package Protection' is a separate service and cannot be refunded once the order is shipped.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@kinabeautynjewelry.com.

**Please note, we value your satisfaction and want to ensure a seamless shopping experience for every customer. To streamline our refund process and meet your expectations, we kindly request that you carefully select the appropriate size when placing an order. Please note that our return policy is designed to accommodate incorrect size products that have been sent, but items will not be eligible for a refund if the delivered product matches the size ordered. We encourage you to double-check your size selection before finalizing your purchase, and should you have any uncertainties or questions, feel free to reach out to our dedicated customer support team who will be more than happy to assist you. Additionally, 'PACKAGE PROTECTION' charges are non-refundable once the parcel is shipped. Your convenience and satisfaction are our top priorities, and we appreciate your understanding and cooperation in providing you with the best service possible.